Tale of the Missing Hold
A guttural scream rang throughout the library. Frustration mixed with anger. The voice was high and loud and filled with expletives.
I ran to the source of the sound at the front of the house near the circulation desk. We had several tables set up filled with holds. Brenda stood yelling at the books.
"The fuck?" I said.
Brenda turned to me, her mouth wide enough for her jaw to peak out below her lime green facemask. "Where are the Nguyen holds?"
"In the 'n' section?" I said.
"Don't be smart with me, ST. I will fuck you up."
At that, I decided to back away. I lifted my hands palms out. "No problem. No problem here."
"There is a problem. Mrs. Nguyen and the whole goddamn Nuyen family are out there right now. They made an appointment. They did everything right, and I can't find their holds." Brenda deflated, her shoulders dropping.
I felt my butt touch the circulation desk. I began sidestepping to the right. Best get the desk between her and me.
"We can figure this out," I said, rounding the desk.
"Figure what out?" came a voice from below me.
I may have let out a little pee and a scream.
The children's librarian sat on the floor behind the desk. Jaime had her legs crossed and her hands on her knees. Her fingers were in little circles that matched the fingers on her facemask.
I said, "What are you doing down there?"
"My afternoon meditation," she said uncrossing her legs.
"Okay. Sure."
Brenda picked up a box of sanitizing wipes and threw them into the stacks. "Doesn't anyone care about the Nguyens? Their holds are missing," she said in a voice that rattled the windows.
Jamie bounced to her feet. "Oh, the Nguyens are here? I'll go see how they are."
Brenda and I watched Jamie leave out the front door to the curbside table. The door closed to the sound of the children's librarian squealing. With a heavy thunk it closed.
I brought up the Nguyen mom's record. They had three holds available for pickup. Couple of DVDs and a biography of Robin Williams. At the second branch.
"Um, Brenda…" I said. I told her what happened. Her smile grew little by little, her heart lighter. I saw her shoulders unbunch as she skipped toward the door.
A bit later she came back in floating. She said, "They were so nice about it and they said 'thank you.' So nice."
"Too bad they have to go to the second branch," I said.
Brenda nodded. "RIP the Nguyen family. They will be missed."